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FAQ

Why did my card get declined?

- Some banks do not allow offshore transactions. You may need to call in to your bank's customer service and have them authorize the transaction. If you have 2 failed attempts you will be locked out for 12 hours

 

Why am I seeing a small foreign transaction fee on my statement?

- Some banks charge a small percentage fee when used with an offshore processor. It is normally between 1-3%

 

What payment methods do you accept?

- We accept Mastercard and Visa cards, money orders, E-check, and Walmart2Walmart 

 

When do you ship my order?

- We ship all orders same day if placed by 2pm Eastern Standard Time. If placed after 2pm, we will ship the following business day. We do not ship Saturdays.